Technical Issues

We are not responsible for not placed bets or internet disconnection, including, but not limited to, computer malfunctions and failure of telecommunication services or internet connections. The balance of your account will at all times be as it is recorded on our server.

By placing any further bets on our website, you accept the results of any previous bet. So (at our discretion) the results of the previous bet are no longer in dispute and no refund or other adjustments will be granted. If you feel the results of any of the games are unfair or incorrect, you should contact our Customer Support Service immediately and report the incident. We will make every effort in the fair and reasonable settlement for complaints and suggestions, but the priority for regulation of bets will be on the basis of BetKanyon Rules.


BetKanyon makes every effort not to make errors in accepting bets. However, in case of staff’s errors or software failures (obvious typos in the program, odds, totals, handicaps, mismatch of odds in different positions, not typical, wrong odds, etc.) and other facts confirming incorrectness of the bets (including online bets) which are either:

  • materially different from those available in the general market at the time the bet was made, or
  • clearly incorrect as opposed to the ones available in the general market at the time the bet was made,

we will pay the winnings with the correct odds, as well as calculate them with the odds ″1″ (stake refunded).
To establish the correct odds we will consider odds available in the general market at the time the bet was made, the accuracy of which will be determined by the department of bookmaking analysis and risks of BetKanyon. The same department has the right to decide on the extent of odds fault and arguments. Examples of circumstances where this would apply are:

a. the odds are recorded as 40 when the odds offered in the general market are 4,
b. the margins for handicap betting have been reversed.
c. the margins for totals are explicitly wrong, e.g. the odds are recorded as 685 when the odds offered in the general market are 68.5.

d. the scores of the games have been reversed, e.g. the score is recorded as 3:0 when the score is 0:3. In this case the correspondence of odds is required.
e. betting effected after the event has started.




BetKanyon reserves the right to withdraw, suspend or amend any aspect or feature of the website without notice. If the need arises, we may suspend access to parts of our website or the entire website for maintenance purposes. We will not be liable if, for any reason, our website is unavailable at any time or for any period.

We may, at our absolute discretion, change the content (including betting products or elements of the betting product) of our website at any time (provided such changes do not affect games and/or bets already in progress).
You are solely responsible for making all arrangements necessary for you to have access to the website. We will not be liable for any losses caused to you by the internet or any telecommunication service provider which you have engaged in order to access the website.
We cannot guarantee that our website will be compatible with any hardware or software that may be used by visitors of the website.


If you want to report an error or have any questions, please contact the Customer Support Service.